Accepted proof of identity (POI) documents
When applying and creating a Crypto E-Wallet account you will need to verify your identity and adress.
Know Your Client (KYC)
Know Your Client (KYC) is a requirement that protects both financial institutions and their clients. Financial institutions are required to formally verify the identity of all clients and understand the purpose of trading, expected volumes and jurisdictions their clients will use.
SWIFT
SWIFT stands for Society for Worldwide Interbank Financial Telecommunications. Set up in 1973, it’s a member-owned cooperative that developed a communication platform to transmit secure financial transaction information between the financial institutions it represents.
Single Euro Payments Area (SEPA)
The European's domestic clearing scheme for simplifying the European banking transaction network and processing Euro payments within the SEPA region.
Verifying your identity
You need to verify your identity in order to use your State Of Cards™ account.
Why is my top-up still pending?
Topping up by card should be instant. If your top-up is still pending, it’s likely that the funds will be reverted back to your bank account shortly.
Am I affected by the bank account verification process?
If you apply for a State Of Cards Crypro E-Wallet, then we need to verify the account. This is to comply with an additional regulatory requirement for application KYC.
I want to change my email
If your account in the State Of Cards payment system is not verified, contact [email protected]
My State Of Card has been swallowed by an ATM
If this happens,
FIAT
Simply put, fiat money is currency issued and printed by a government.
I have not received my Crypto Card
Please double-check the expected delivery date for your card under the “Crypto Cards” section of the account.
My Crypto Card has been damaged, lost or stolen
Please contact [email protected]
When will the money reach my State Of Cards account
The actual time your bank transfer will take from the moment it is initiated to the moment it reaches your State Of Cards account depends on many factors...
How long does it take to check documents?
It usually takes 72 working hours to verify documents.
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Why is my account not active?
Your account will become active when the verification process of all your documents is complete. The verification result will be sent to you by e-mail.
I have topped up my Crypto E-Wallet account, but the funds have not been received.
There may have been connection issue – Please try again.
How do I change my contact information?
Please contact [email protected], specialists will help you change your contact information.
What if I forget my password?
If you have forgotten your password,
Why was I charged a fee for my top-up?
Only loading channel to State Of Cards is bank transfer from your bank.