Question 1

Accepted proof of identity (POI) documents

Accepted Answer

When applying and creating an account for State Of Cards™ you will need to verify your identity using one of the following options: driver´s license, governmental ID or passport. You will also need to verify your address using one of the following options: tax certificate, bank-invoice etc.

Questions? Please contact us via: support@northstarswiss.com or via phone +46(0)184444800

Question 2

Know Your Client (KYC)

Accepted Answer

Know Your Client (KYC) is a requirement that protects both financial institutions and their clients. Financial institutions are required to formally verify the identity of all clients and understand the purpose of trading, expected volumes and jurisdictions their clients will use.

Question 3

How long does it take to check documents?

Accepted Answer

It usually takes 72 working hours to verify documents. But, due to the large volume of documents submitted for verification, this process may take longer. We ask you to be patient, the specialists of the verification department do their best to complete the verification of all documents as soon as possible. Verification takes place on a first come, first served basis. The result will be emailed to you.

Question 4

How can I verify my account?

Accepted Answer

To pass verification, you must provide the required documents. Please note that all data in the documents provided must be filled in Latin. Make sure all four corners are clearly visible when scanning (copy, photo) the document. The document must be of good quality, easy to read, and all data must be clear. Such documents must contain the client's name, address and be no older than 2 months at the time of submission of the documents.Only customers from the following countries can be verified with a driver's license: Canada, United Kingdom, New Zealand and Australia.

Question 5

Can I send my documents to support by email for verification?

Accepted Answer

Please note that all documents related to verification must be submitted in a specially designated section of your account in the State Of Cards payment system. You cannot send documents for verification neither via the support service or by e-mail.

Question 6

Verifying your identity

Accepted Answer

You need to verify your identity in order to use your State Of Cards™ account. This policy is in line with a banking regulation commonly known as ‘Know Your Customer’ (KYC) and is the process of a business verifying the identity of its clients. It is simply an anti-corruption and fraud measure. Until you have completed this step, you are not bound by State Of Cards™ General Terms of Service. Any card top-ups or bank transfers you send into your State Of Cards™ account before verifying your identity will be made at your own risk and are subject to applicable fees. As a company, we need to know who you are. That’s why you have to prove your identity with a supported passport or ID card, when you open an State Of Cards™ account. We would never ask you to prove your identity on behalf of other individuals or companies. The way you show us your ID depends on your nationality, your country of residence, and the type of ID you use. Lastly we want to point out that the verification does not mean that we need a credit check.

Question 7

How can I register and verify minors?

Accepted Answer

Unfortunately, persons under the age of 18 cannot register with the State Of Cards payment system. Only clients aged 18 and over are eligible to register in the system and undergo full verification.