Question 1

I just received my new card. How do I activate it?

Accepted Answer

You can activate your card in a number of ways:

Question 2

What is 3DS

Accepted Answer

3DS (also known as ‘Mastercard SecureCode’, ‘Identity Check’ and ‘Verified by Mastercard’) is a standard which helps to reduce fraud and provide extra security to your online payments. 3DS 2.0 is the latest version and provides a much smoother and safer process for you to authenticate your payments.

Is 3DS active on my card?

Question 3

Accepted proof of identity (POI) documents

Accepted Answer

When applying and creating an account for State Of Cards™ you will need to verify your identity using one of the following options: driver´s license, governmental ID or passport. You will also need to verify your address using one of the following options: tax certificate, bank-invoice etc.

Questions? Please contact us via: help@stateofcards.com or via phone +46(0)184444800

Question 4

Am I affected by the bank account verification process?

Accepted Answer

If you are clients of State Of Cards™, then we need to verify account. This is to comply with an additional regulatory requirement for application KYC.

Question 5

My card is not working

Accepted Answer

Firstly, check if you havent accidentally frozen your card. You can check this in the ‘Cards’ section of the State Of Cards account.
Make sure there are no security settings that have been blocking your transactions.
If your physical State Of Cards has been damaged or has worn out, you can order a new card. A fee will apply (as set out under “card fee” in the fees & limits schedule), and the estimated delivery date will be provided as soon as you confirm the order.

Question 6

I have not received my State Of Cards

Accepted Answer

Please double-check the expected delivery date for your card under theCards section of the account. Standard delivery can take up to 9 working days while express delivery can take up to 3 working days. If you have been waiting longer than the expected delivery date and are convinced that your card has been lost, please report the card as lost or stolen in your account and order a replacement card.

Question 7

What if I forget my password?

Accepted Answer

If you have forgotten your password, just click the “Forgot your password” link in the authentication window and follow the instructions provided by your card provider. Always be sure to keep your password safe and never write it down. If you ever suspect that a fraudulent purchase has been made using your Mastercard account, contact the State of cards customer helpline on +46 (0)18 4444800 or via email at: help@stateofcards.com immediately.