Question 1

Am I affected by the bank account verification process?

Accepted Answer

If you apply for a State Of Cards Crypro E-Wallet, then we need to verify the account. This is to comply with an additional regulatory requirement for application KYC.

Question 2

Know Your Client (KYC)

Accepted Answer

Know Your Client (KYC) is a requirement that protects both financial institutions and their clients. Financial institutions are required to formally verify the identity of all clients and understand the purpose of trading, expected volumes and jurisdictions their clients will use.

Question 3

When will the money reach my State Of Cards account

Accepted Answer

The actual time your bank transfer will take from the moment it is initiated to the moment it reaches your State Of Cards account depends on many factors, such as the currency, the details you use, the country of the sender bank, the operational procedures of the sender bank, the banking network the payment goes through, the operational procedures of the intermediary parties involved (if any), the hour during the day when it was initiated, security and compliance checks, and so on. For this reason, we can only provide an estimation and not the actual time: We estimate that it will take 1-2 banking days for international payment to arrive.

Question 4

Why is my account not active?

Accepted Answer

Your account will become active when the verification process of all your documents is complete. The verification result will be sent to you by e-mail.

Question 5

I have topped up my Crypto E-Wallet account, but the funds have not been received.

Accepted Answer

There may have been connection issue – Please try again.

Due to compliance reasons, we’re unable to accept top-ups by transfer from certain sources. This includes some cryptocurrency exchanges, certain countries, banks, and entities. If your top-up wasn’t successful, the funds should be reverted and returned to the sender’s account within the next 5 working days.

If it still not works, please contact our support team at support@stateofcards.com.