Q: My State Of Card has been damaged or lost / stolen

Please login to your account and then select “Block your card” or “Lost or stolen” . This will protect your money and you will then be able to order a replacement card right away. The estimated delivery date will be provided once you’ve placed the order.

Question 1

My card is lost or stolen. What should I do?

Accepted Answer

If your card is lost or stolen, you should immediately report it.

Question 2

I have not received my State Of Cards

Accepted Answer

Please double-check the expected delivery date for your card under theCards section of the account. Standard delivery can take up to 9 working days while express delivery can take up to 3 working days. If you have been waiting longer than the expected delivery date and are convinced that your card has been lost, please report the card as lost or stolen in your account and order a replacement card.

Question 3

My State Of Card has been swallowed by an ATM

Accepted Answer

If this happens, please “Block my card” right away from within the ‘Cards’ section of your account. You will then be able to order a replacement card right away. To understand why your card was swallowed, you will need to contact the ATM (The Bank) provider directly as we have no control over this type of incident. Usualy some ATM’s “eat” cards in order to protect them from theft. Make sure to read up on the policies of the country you are in or think of visiting regarding ATM’s and “card eating”.

Question 4

My State Of Card has been damaged or lost / stolen

Accepted Answer

Please login to your account and then select “Block your card” or “Lost or stolen”. This will protect your money and you will then be able to order a replacement card right away. The estimated delivery date will be provided once you’ve placed the order.