FAQ

STATE OF CARDS

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Single Euro Payments Area (SEPA)

The European's domestic clearing scheme for simplifying the European banking transaction network and processing Euro payments within the SEPA region.

Am I affected by the bank account verification process?

If you are clients of State Of Cards™, then we need to verify account. This is to comply with an additional regulatory requirement for application KYC.

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Why is my top-up still pending?

Topping up by card should be instant. If your top-up is still pending, it’s likely that the funds will be reverted back to your bank account shortly.

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Contact form

Complete this contact request form and we'll get back to you as soon as we can.

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Accepted proof of identity (POI) documents

When applying and creating an account for State Of Cards™ you will need to verify your identity and adress.

My card is not working

Firstly, check if you haven’t accidentally frozen your card. You can check this in the ‘Cards’ section of the State Of Cards account.

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Know Your Client (KYC)

Know Your Client (KYC) is a requirement that protects both financial institutions and their clients. Financial institutions are required to formally verify the identity of all clients and understand the purpose of trading, expected volumes and jurisdictions their clients will use.

My balance hasn't been updated following a bank transfer

Due to compliance reasons, we’re unable to accept top-ups by transfer from certain sources.

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How can I correct a mistake in the questionnaire?

To correct your profile data, contact our support team by email and ask to reset your profile form so that you can fill in the correct information.

Verifying your identity

You need to verify your identity in order to use your State Of Cards™ account.

FIAT

Simply put, fiat money is currency issued and printed by a government.

SWIFT

SWIFT stands for Society for Worldwide Interbank Financial Telecommunications. Set up in 1973, it’s a member-owned cooperative that developed a communication platform to transmit secure financial transaction information between the financial institutions it represents.

My State Of Card has been damaged or lost / stolen

Please login to your account and then select “Block your card” or “Lost or stolen”.

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How can I register and verify minors?

Unfortunately, persons under the age of 18 cannot register with the State Of Cards payment system. Only clients aged 18 and over are eligible to register in the system and undergo full verification.

When will the money reach my State Of Cards account

The actual time your bank transfer will take from the moment it is initiated to the moment it reaches your State Of Cards account depends on many factors...

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How do I change my contact phone number?

Please contact support, specialists will help you change your contact number. Please note that your question will be answered within 72 business hours.

My name and surname in the profile are spelled incorrectly. How can I fix them?

Please don't worry about this. After successfully verifying your documents that you submitted for verification, all your incorrect personal information in your profile will be changed in accordance with the identity document that you submitted for verification.

Why is my account not active?

Your account will become active when the verification process of all your documents is complete. The verification result will be sent to you by e-mail.

I have topped up an account in the State Of Cards payment system, but the funds have not been received.

Please contact our support team. Provide the technicians with your User ID and payment confirmation. Specialists will be able to track your payment and find out at what stage the top up is

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