FAQ

STATE OF CARDS

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My State Of Cards is due to expire

You’ll find your card expiry date on your card.

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Single Euro Payments Area (SEPA)

The European's domestic clearing scheme for simplifying the European banking transaction network and processing Euro payments within the SEPA region.

Am I affected by the bank account verification process?

If you are clients of State Of Cards™, then we need to verify account. This is to comply with an additional regulatory requirement for application KYC.

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My State Of Card has been damaged or lost / stolen

Please login to your account and then select “Block your card” or “Lost or stolen”.

card lost stolen
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My card is not working

Firstly, check if you haven’t accidentally frozen your card. You can check this in the ‘Cards’ section of the State Of Cards account.

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Why is my top-up still pending?

Topping up by card should be instant. If your top-up is still pending, it’s likely that the funds will be reverted back to your bank account shortly.

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Accepted proof of identity (POI) documents

When applying and creating an account for State Of Cards™ you will need to verify your identity and adress.

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Contact form

Complete this contact request form and we'll get back to you as soon as we can.

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Know Your Client (KYC)

Know Your Client (KYC) is a requirement that protects both financial institutions and their clients. Financial institutions are required to formally verify the identity of all clients and understand the purpose of trading, expected volumes and jurisdictions their clients will use.

My balance hasn't been updated following a bank transfer

Due to compliance reasons, we’re unable to accept top-ups by transfer from certain sources.

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Verifying your identity

You need to verify your identity in order to use your State Of Cards™ account.

When will the money reach my State Of Cards account

The actual time your bank transfer will take from the moment it is initiated to the moment it reaches your State Of Cards account depends on many factors...

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How long does it take to check documents?

It usually takes 72 working hours to verify documents.

FIAT

Simply put, fiat money is currency issued and printed by a government.

Why was I charged a fee for my top-up?

Only loading channel to State Of Cards is bank transfer from your bank.

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How can I verify my account?

To pass verification, you must provide the required documents.

I have not received my State Of Cards

Please double-check the expected delivery date for your card under the “Cards” section of the account.

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I have topped up an account in the State Of Cards payment system, but the funds have not been received.

Please contact our support team. Provide the technicians with your User ID and payment confirmation. Specialists will be able to track your payment and find out at what stage the top up is

How can I register and verify minors?

Unfortunately, persons under the age of 18 cannot register with the State Of Cards payment system. Only clients aged 18 and over are eligible to register in the system and undergo full verification.

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