Why is my top-up still pending?

Topping up by card should be instant. If your top-up is still pending, it’s likely that the funds will be reverted back to your bank account shortly.

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When will the money reach my State Of Cards account

The actual time your bank transfer will take from the moment it is initiated to the moment it reaches your State Of Cards account depends on many factors...

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What if I forget my password?

If you have forgotten your password,

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Why is my account not active?

Your account will become active when the verification process of all your documents is complete. The verification result will be sent to you by e-mail.

How can I correct a mistake in the questionnaire?

To correct your profile data, contact our support team by email and ask to reset your profile form so that you can fill in the correct information.

Why was I charged a fee for my top-up?

Only loading channel to State Of Cards is bank transfer from your bank.

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Verifying your identity

You need to verify your identity in order to use your State Of Cards™ account.

How can I register and verify minors?

Unfortunately, persons under the age of 18 cannot register with the State Of Cards payment system. Only clients aged 18 and over are eligible to register in the system and undergo full verification.