My State Of Card has been swallowed by an ATM
If this happens,
Why was I charged a fee for my top-up?
Only loading channel to State Of Cards is bank transfer from your bank.
Verifying your identity
You need to verify your identity in order to use your State Of Cards™ account.
How can I register and verify minors?
Unfortunately, persons under the age of 18 cannot register with the State Of Cards payment system. Only clients aged 18 and over are eligible to register in the system and undergo full verification.
My State of Cards Card has been damaged, lost or stolen
Please login to your account and then select “Block your card” or “Lost or stolen”.
Accepted proof of identity (POI) documents
When applying and creating a State of Cards account you will need to verify your identity and adress.
Am I affected by the bank account verification process?
If you apply for a State Of Cards account, then we need to verify the account. This is to comply with an additional regulatory requirement for application KYC.
Know Your Client (KYC)
Know Your Client (KYC) is a requirement that protects both financial institutions and their clients. Financial institutions are required to formally verify the identity of all clients and understand the purpose of trading, expected volumes and jurisdictions their clients will use.
Single Euro Payments Area (SEPA)
The European's domestic clearing scheme for simplifying the European banking transaction network and processing Euro payments within the SEPA region.
I have topped up my State of Cards account, but the funds have not been received.
There may have been connection issue – Please try again.
What if I forget my password?
If you have forgotten your password,
When will the money reach my State Of Cards account
The actual time your bank transfer will take from the moment it is initiated to the moment it reaches your State Of Cards account depends on many factors...
Why does the verification of my identity fail?
Identity verification often fails because of the quality of the photos provided. Here are some tips for success:
How do I activate my card?
Once you have ordered and received your card, all you must do is return to the site and activate it by following the connection link. This activation also allows you to access your account.
What documents are required for identity verification?
For full verification of your profile, you will be asked to upload a valid identity document and a recent proof of address (less than 3 months old).
Is there a minimum income requirement to obtain a SOC card?
No, there are no income requirements. SoC cards are accessible to all, regardless of income.
I'm not a citizen of France, Sweden, Denmark, Norway, or Finland, can I get a SOC card?
Yes, the SOC card is available to all residents of France, Sweden, Denmark, Norway, or Finland who have reached the age of majority, regardless of their nationality, as long as they have a valid ID card.
What are the advantages of the SOC card?
The SOC card offers several advantages:
What is a virtual card?
A virtual card is a dematerialised version of your bank card. It functions like a physical card with a card number, a validity date and a CVV code, but it only exists in digital form.