Question 1

Why was I charged a fee for my top-up?

Accepted Answer

Only loading channel to State Of Cards is bank transfer from your bank. We may charge you a small fee to cover our costs. If you top up via SWIFT, intermediary payment service providers may apply a processing fee on your top-up amount. Your banks or intermediary banks may also charge you a fee so please reach out to them directly to understand why.

Question 2

I have topped up my Crypto E-Wallet account, but the funds have not been received.

Accepted Answer

There may have been connection issue – Please try again.

Due to compliance reasons, we’re unable to accept top-ups by transfer from certain sources. This includes some cryptocurrency exchanges, certain countries, banks, and entities. If your top-up wasn’t successful, the funds should be reverted and returned to the sender’s account within the next 5 working days.

If it still not works, please contact our support team at support@stateofcards.com.

Why was I charged a fee for my top-up?

I have topped up my Crypto E-Wallet account, but the funds have not been received.

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