I have topped up my Crypto E-Wallet account, but the funds have not been received.

There may have been connection issue – Please try again.

Due to compliance reasons, we’re unable to accept top-ups by transfer from certain sources. This includes some cryptocurrency exchanges, certain countries, banks, and entities. If your top-up wasn’t successful, the funds should be reverted and returned to the sender’s account within the next 5 working days.

If it still not works, please contact our support team at [email protected]. Provide the technicians with your User ID and payment confirmation so the specialists will be able to track your payment and find out at what stage the top up is. You find this information in your account.