I have topped up an account in the State Of Cards payment system, but the funds have not been received.

Please contact our support team. Provide the technicians with your User ID and payment confirmation. Specialists will be able to track your payment and find out at what stage the top up is

Can I send my documents to support by email for verification?

Please note that all documents related to verification must be submitted in a specially designated section of your account in the State Of Cards payment system. You cannot send documents for verification neither via the support service or by e-mail.

Why is my account not active?

Your account will become active when the verification process of all your documents is complete. The verification result will be sent to you by e-mail.

SWIFT

SWIFT stands for Society for Worldwide Interbank Financial Telecommunications. Set up in 1973, it’s a member-owned cooperative that developed a communication platform to transmit secure financial transaction information between the financial institutions it represents.

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Why was I charged a fee for my top-up?

Only loading channel to State Of Cards is bank transfer from your bank.

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My name and surname in the profile are spelled incorrectly. How can I fix them?

Please don't worry about this. After successfully verifying your documents that you submitted for verification, all your incorrect personal information in your profile will be changed in accordance with the identity document that you submitted for verification.

How do I change my contact phone number?

Please contact support, specialists will help you change your contact number. Please note that your question will be answered within 72 business hours.

What if I forget my password?

If you have forgotten your password,

forgot password
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How can I register and verify minors?

Unfortunately, persons under the age of 18 cannot register with the State Of Cards payment system. Only clients aged 18 and over are eligible to register in the system and undergo full verification.

How can I correct a mistake in the questionnaire?

To correct your profile data, contact our support team by email and ask to reset your profile form so that you can fill in the correct information.

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