Question 1

How does my State Of Cards Prepaid Mastercard work?

Accepted Answer

The prepaid value loaded on your card can be used for purchases at participating retail merchant locations and withdrawals at ATM's worldwide where Mastercard Acceptance Mark is displayed. Funds will be immediately debited from your card balance upon authorization of any transaction.

Question 2

what sort of card do I have?

Accepted Answer

Your card is classified as a prepaid card where transactions are paid for from cleared funds. It is not a credit card or a debit card.

Question 3

I just received my new card. How do I activate it?

Accepted Answer

You can activate your card in a number of ways:

Question 4

How should I use my prepaid State Of Cards Mastercard.

Accepted Answer

Once activated, your card can be used for point of sale purchases or ATM cash withdrawals anywhere Mastercard cards are accepted. It can also be used for internet and telephone transactions.

Question 5

My available card balance will not cover my purchase amount. Can I still use my prepaid State Of Cards Mastercard?

Accepted Answer

Yes, you can still use your card. Just tell the cashier in advance how much to deduct from your prepaid card and how much you will pay using an alternate payment method. Note that this process, known as “split tender” may not be supported by all merchants. Your card does not allow overdraft.

Question 6

Where can I use my prepaid State Of Cards Mastercard?

Accepted Answer

You can use your prepaid card anywhere Mastercard cards are accepted - that's millions of locations worldwide including points of sale, ATM, online and phone orders (wherever the Mastercard logo is indicated). Please note that use of the card may be limited by your company to specific appropriate purchases.

Question 7

How can I check my card balance?

Accepted Answer

You can access your current balance in a number of ways:

Question 8

What should I do if I have problem using my card?

Accepted Answer

If you have any problems using your prepaid State of Cards Mastercard please first check the following:

Question 9

I forgot my card PIN. How can I retrieve it?

Accepted Answer

If you have forgotten your PIN, you can retrieve it directly on the platform or by telephone.

Question 10

How to block a card?

Accepted Answer

You can instantly block a card to make it temporarily inactive and this action can be reversed anytime. For example, you might want to block a card if you think you have misplaced it.

Question 11

How do I unblock card?

Accepted Answer

You can easily unblock a previously blocked card.

Question 12

My card is damaged. What should I do?

Accepted Answer

If a card becomes unusable due to physical damage, you can declare it damaged on the platform. To declare a card damaged, select the card you wish to declare damaged by clicking on it. Click on the Damaged button. Please note that declaring a card damaged is a permanent operation and is not reversible.

Question 13

My card is lost or stolen. What should I do?

Accepted Answer

If your card is lost or stolen, you should immediately report it.

Question 14

How do I view the transaction on my card?

Accepted Answer

To view your transactions, on your personal online interface, click on the Cards tab at the left of the page or click on the Transactions Tab. Select the card for which you wish to view transactions. You will be able to see the transactions on your card.

Question 15

How can I print the transaction from my card?

Accepted Answer

You can print your past transactions to a PDF file. Click on the Cards tab at the left of the page or click on the Transactions Tab. Select the card for which you wish to print transactions and click on the Print button. You will be prompted to choose the period for which you want to print transactions. Once done, click on Print. The transactions will be saved to a PDF file which you can print normally.

Question 16

Can I export the transaction from my card?

Accepted Answer

You can export your past transactions to a CSV or an XML file. Click on the Cards tab at the left of the page or on the Transactions Tab. elect the card for which you wish to export transactions and click on the Export button in the chosen file format and the period for which you want to export transactions. The transactions will be exported.

Question 17

How do contactless payments works?

Accepted Answer

To make a purchase, simply tap the card on the payment reader at the checkout of participating retail locations. A beep will indicate that your card has been detected and a payment is being authorized. There is no need to swipe or insert your contactless card into the POS terminal.

Question 18

Do I have to enter my PIN?

Accepted Answer

You don’t have to enter your PIN for payments of €50 and under, or at unattended car parks and transport terminals. However, you will be prompted to enter your PIN on your fifth consecutive contactless transaction or when the cumulative amount spent reaches €150.

Question 19

Ordering a personal physical card from EURO IBANQ

Accepted Answer

You order a card directly through our website State Of Cards™ by open a [private EURO EBANQ account] https://account.stateofcards.com/sign-up . At this page we have a form that you can fill and sign which allows you to order a CLASSIC EURO IBANQ card and set up a account here at the State of cards™ At the moment we deliver our State Of Cards Mastercard only within the ESS/EEA. More options and countries will be added as time goes by and as we expand around the world!

Question 20

Transfer money to my State Of Cards account

Accepted Answer

You should also load your card in the currency that your bank account is held in to avoid bad exchange rates. For example, if you have a Swedish bank account make sure you make a transfer in EUR(SEK?) to your EUR to your State Of Cards™ account. You can only receive transfers from your bank account to State Of Cards™ account in any of these supported currencies: EUR, USD and CHF with more to come!

Question 21

What is 3DS

Accepted Answer

3DS (also known as ‘Mastercard SecureCode’, ‘Identity Check’ and ‘Verified by Mastercard’) is a standard which helps to reduce fraud and provide extra security to your online payments. 3DS 2.0 is the latest version and provides a much smoother and safer process for you to authenticate your payments.

Is 3DS active on my card?

Question 22

Am I affected by the bank account verification process?

Accepted Answer

If you are clients of State Of Cards™, then we need to verify account. This is to comply with an additional regulatory requirement for application KYC.

Question 23

My card is not working

Accepted Answer

Firstly, check if you havent accidentally frozen your card. You can check this in the ‘Cards’ section of the State Of Cards account.
Make sure there are no security settings that have been blocking your transactions.
If your physical State Of Cards has been damaged or has worn out, you can order a new card. A fee will apply (as set out under “card fee” in the fees & limits schedule), and the estimated delivery date will be provided as soon as you confirm the order.

Question 24

I have not received my State Of Cards

Accepted Answer

Please double-check the expected delivery date for your card under theCards section of the account. Standard delivery can take up to 9 working days while express delivery can take up to 3 working days. If you have been waiting longer than the expected delivery date and are convinced that your card has been lost, please report the card as lost or stolen in your account and order a replacement card.

Question 25

My State Of Card has been swallowed by an ATM

Accepted Answer

If this happens, please “Block my card” right away from within the ‘Cards’ section of your account. You will then be able to order a replacement card right away. To understand why your card was swallowed, you will need to contact the ATM (The Bank) provider directly as we have no control over this type of incident. Usualy some ATM’s “eat” cards in order to protect them from theft. Make sure to read up on the policies of the country you are in or think of visiting regarding ATM’s and “card eating”.