Question 1

My State Of Card has been damaged or lost / stolen

Accepted Answer

Please login to your account and then select “Block your card” or “Lost or stolen”. This will protect your money and you will then be able to order a replacement card right away. The estimated delivery date will be provided once you’ve placed the order. You can also block your card by calling +46 (0)18 4444800.

Question 2

My card is not working

Accepted Answer

• Firstly, check if you haven’t accidentally frozen your card. You can check this in the ‘Cards’ section of the State Of Cards account.

Question 3

My State Of Card has been swallowed by an ATM

Accepted Answer

If this happens, please “Block my card” right away from within the ‘Cards’ section of your account. You will then be able to order a replacement card right away. To understand why your card was swallowed, you will need to contact the ATM (The Bank) provider directly as we have no control over this type of incident. Usualy some ATM’s “eat” cards in order to protect them from theft. Make sure to read up on the policies of the country you are in or think of visiting regarding ATM’s and “card eating”.

Question 4

My State Of Cards is due to expire

Accepted Answer

You’ll find your card expiry date on your card. You can order a new card up to 28 days before your card expires. There is no delivery charge to countries in the EU/ESS/EEA. Once your card expires at midnight on the last of the month, it will be removed from your account automatically and will no longer work.