How does my State Of Cards Prepaid Mastercard work?

The prepaid value loaded on your card can be used for purchases at participating retail merchant locations and withdrawals at ATM's worldwide where Mastercard Acceptance Mark is displayed.

Not yet rated

what sort of card do I have?

Your card is classified as a prepaid card where transactions are paid for from cleared funds. It is not a credit card or a debit card.

Not yet rated

I just received my new card. How do I activate it?

You can activate your card in a number of ways:

activate card
Not yet rated

How should I use my prepaid State Of Cards Mastercard.

Once activated, your card can be used for point of sale purchases or ATM cash withdrawals anywhere Mastercard cards are accepted. It can also be used for internet and telephone transactions.

Not yet rated

My available card balance will not cover my purchase amount. Can I still use my prepaid State Of Cards Mastercard?

Yes, you can still use your card. Just tell the cashier in advance how much to deduct from your prepaid card and how much you will pay using an alternate payment method. Note that this process, known as “split tender” may not be supported by all merchants. Your card does not allow overdraft.

Where can I use my prepaid State Of Cards Mastercard?

You can use your prepaid card anywhere Mastercard cards are accepted - that's millions of locations worldwide including points of sale, ATM, online and phone orders (wherever the Mastercard logo is indicated). Please note that use of the card may be limited by your company to specific appropriate purchases.

ATM card
Not yet rated

How can I check my card balance?

You can access your current balance in a number of ways:

balance card
Not yet rated

What should I do if I have problem using my card?

If you have any problems using your prepaid State of Cards Mastercard please first check the following:

I forgot my card PIN. How can I retrieve it?

If you have forgotten your PIN, you can retrieve it directly on the platform or by telephone.

card PIN
Not yet rated

How to block a card?

You can instantly block a card to make it temporarily inactive and this action can be reversed anytime. For example, you might want to block a card if you think you have misplaced it.

block card
Not yet rated

How do I unblock card?

You can easily unblock a previously blocked card.

card unblock
Not yet rated

My card is damaged. What should I do?

If a card becomes unusable due to physical damage, you can declare it damaged on the platform.

card damaged
Not yet rated

My card is lost or stolen. What should I do?

If your card is lost or stolen, you should immediately report it.

How do I view the transaction on my card?

To view your transactions, on your personal online interface, click on the Cards tab at the left of the page or click on the Transactions Tab. Select the card for which you wish to view transactions. You will be able to see the transactions on your card.

card transaction
100% found this useful

How can I print the transaction from my card?

You can print your past transactions to a PDF file.

Not yet rated

Can I export the transaction from my card?

You can export your past transactions to a CSV or an XML file.

card transaction
Not yet rated

How do contactless payments works?

To make a purchase, simply tap the card on the payment reader at the checkout of participating retail locations.

Do I have to enter my PIN?

You don’t have to enter your PIN for payments of €50 and under, or at unattended car parks and transport terminals. However, you will be prompted to enter your PIN on your fifth consecutive contactless transaction or when the cumulative amount spent reaches €150.

Ordering a personal physical card from EURO IBANQ

You order a card directly through our website [State Of Cards™](

Transfer money to my State Of Cards account

You should also load your card in the currency that your bank account is held in to avoid bad exchange rates

What is 3DS

3DS (also known as ‘Mastercard SecureCode’ Your card has been enrolled in Mastercard SecureCode (3DS)

Am I affected by the bank account verification process?

If you are clients of State Of Cards™, then we need to verify account. This is to comply with an additional regulatory requirement for application KYC.

I have not received my State Of Cards

Please double-check the expected delivery date for your card under the`Cards` section of the account

My State Of Card has been swallowed by an ATM

If this happens, please “Block my card” right away from within the ‘Cards’ section of your account

  • Previous