My State of Cards Card has been damaged, lost or stolen

Please login to your account and then select “Block your card” or “Lost or stolen”.

My State Of Card has been swallowed by an ATM

If this happens,

How do I activate my card?

Once you have ordered and received your card, all you must do is return to the site and activate it by following the connection link. This activation also allows you to access your account.

I'm not a citizen of France, Sweden, Denmark, Norway, or Finland, can I get a SOC card?

Yes, the SOC card is available to all residents of France, Sweden, Denmark, Norway, or Finland who have reached the age of majority, regardless of their nationality, as long as they have a valid ID card.

What are the advantages of the SOC card?

The SOC card offers several advantages:

What is a virtual card?

A virtual card is a dematerialised version of your bank card. It functions like a physical card with a card number, a validity date and a CVV code, but it only exists in digital form.

How do I top up my SOC card by bank transfer?

To top up your SOC card by bank transfer:

Can I withdraw cash with my SOC card?

Yes, you can withdraw cash from all ATMs in France and abroad.

I have not received my SOC card, what should I do?

Please double-check the expected delivery date for your card under the Cards section of the account.