Question 1

Am I affected by the bank account verification process?

Accepted Answer

If you apply for a State Of Cards Crypro E-Wallet, then we need to verify the account. This is to comply with an additional regulatory requirement for application KYC.

Question 2

Accepted proof of identity (POI) documents

Accepted Answer

ying and creating a Crypto E-Walletaccount you will need to verify your identity using one of the following options: a governmental ID, a passport or driver´s license*. You will also need to verify your address using one of the following options: tax certificate, bank-invoice etc.

To pass verification, you must provide the required documents. Please note that all data in the documents provided must be filled in Latin alphabet. Make sure all four corners are clearly visible when scanning (copy, photo) the document. The document must be of good quality, easy to read, and all data must be clear. Such documents must contain the client's name, address and be no older than 3 months at the time of submission of the documents.

For proof of identity, provide a governmental ID, a passport or driver´s license* , containing your photo and details in English.
Please provide one of the following documents to verify your address:

*Only customers from the following countries can be verified with a driver's license: Canada, United Kingdom, New Zealand and Australia.

Questions? Please contact us via: support@stateofcards.com

Question 3

My Crypto Card has been damaged, lost or stolen

Accepted Answer

Please contact support@stateofcards.com

Question 4

Senior Verification

Accepted Answer

SENIOR VERIFICATION

Question 5

I have not received my Crypto Card

Accepted Answer

Please double-check the expected delivery date for your card under the “Crypto Cards” section of the account. Standard delivery can take up to two weeks, express delivery can take 3-5 working days. If you have been waiting longer than the expected delivery date and are convinced that your card has been lost, please report the card as lost or stolen in your account and order a replacement card.

Question 6

I have topped up my Crypto E-Wallet account, but the funds have not been received.

Accepted Answer

There may have been connection issue – Please try again.

Due to compliance reasons, we’re unable to accept top-ups by transfer from certain sources. This includes some cryptocurrency exchanges, certain countries, banks, and entities. If your top-up wasn’t successful, the funds should be reverted and returned to the sender’s account within the next 5 working days.

If it still not works, please contact our support team at support@stateofcards.com.

Question 7

How long does it take to check documents?

Accepted Answer

It usually takes 72 working hours to verify documents (Middle verification). But, due to the large volume of documents submitted for verification, this process may take longer. We ask you to be patient, the specialists of the verification department do their best to complete the verification of all documents as soon as possible. Verification takes place on a first come, first served basis.

Question 8

How do I change my contact information?

Accepted Answer

Please contact support@stateofcards.com, specialists will help you change your contact information.

Question 9

I want to change my email

Accepted Answer

If your account in the State Of Cards payment system is not verified, contact support@stateofcards.com and ask to deactivate your account. After completely deleting your information, you will be able to register with the correct email address.

If you have already passed verification using the mail you want to change, then you will not need to deactivate your account. Our specialists will change the email address in the already verified account. Please note that it may take 24-48 hours to process your support request.