Question 1

Fees and Limits Schedule

Question 2

I have not received my State Of Cards

Accepted Answer

Please double-check the expected delivery date for your card under theCards section of the account. Standard delivery can take up to 9 working days while express delivery can take up to 3 working days. If you have been waiting longer than the expected delivery date and are convinced that your card has been lost, please report the card as lost or stolen in your account and order a replacement card.

Question 3

Accepted proof of identity (POI) documents

Accepted Answer

When applying and creating an account for State Of Cards™ you will need to verify your identity using one of the following options: driver´s license, governmental ID or passport. You will also need to verify your address using one of the following options: tax certificate, bank-invoice etc.

Questions? Please contact us via: help@stateofcards.com or via phone +46(0)184444800

Question 4

SWIFT

Accepted Answer

SWIFT stands for Society for Worldwide Interbank Financial Telecommunications. Set up in 1973, it’s a member-owned cooperative that developed a communication platform to transmit secure financial transaction information between the financial institutions it represents.

Question 5

How to access your IBAN account

Accepted Answer

How to: Login to your IBAN account

Step two: Using your login credentials

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/3FTKOZCQq1/resources/Nxo45Blc3P/Tva%CC%8ATva%CC%8A.jpg (To login and access your IBAN account, please use your designated login credentials in the frame at the center of the page.)

To login and access your IBAN account, please use your designated login credentials in the frame at the center of the page.

Step three: Access to your IBAN account

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/3FTKOZCQq1/resources/YmxBfH3kEZ/TreTre.png (Sucess! You are now logged in to your IBAN account.)

Sucess! You are now logged in to your IBAN account.

Question 6

Why is my top-up still pending?

Accepted Answer

Topping up by card should be instant. If your top-up is still pending, it’s likely that the funds will be reverted back to your bank account shortly. If the problem remains, please contact our help department via mail to: help@stateofcards.com and mark the subject “pending top-up”.

Why has my top-up failed? Some of the most common reasons are that you’ve had insufficient funds, input wrong card details (expiry date, CVC, billing address), or used an expired card. They also might have declined our authorization request for various reasons. We also have a daily top-up limit for recently added top-up cards, so please wait until the next day if you have just added a new card and topped up successfully with it before. This daily limit will be increased automatically after a few top-ups. If you need more funds before your limit has been increased, you can top up by bank transfer.

Question 7

My balance hasn't been updated following a bank transfer

Accepted Answer

Due to compliance reasons, we’re unable to accept top-ups by transfer from certain sources. This includes some cryptocurrency exchanges, certain countries, banks, and entities. If your top-up wasn’t successful, the funds should be reverted and returned to the sender’s account within the next 5 working days. If you tried to top up by card and it was reverted, it might be because you didn’t complete the 3D Secure authentication or there may have been connection issue – Please try again.

Question 8

My card is not working

Accepted Answer

Firstly, check if you havent accidentally frozen your card. You can check this in the ‘Cards’ section of the State Of Cards account.
Make sure there are no security settings that have been blocking your transactions.
If your physical State Of Cards has been damaged or has worn out, you can order a new card. A fee will apply (as set out under “card fee” in the fees & limits schedule), and the estimated delivery date will be provided as soon as you confirm the order.

Question 9

Am I affected by the bank account verification process?

Accepted Answer

If you are clients of State Of Cards™, then we need to verify account. This is to comply with an additional regulatory requirement for application KYC.

Help & Support

<< Back to main page

Account Login >>

Most popular

Contact form