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Complete this contact request form and we'll get back to you as soon as we can.

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I have not received my State Of Cards

Please double-check the expected delivery date for your card under the`Cards` section of the account

Am I affected by the bank account verification process?

If you are clients of State Of Cards™, then we need to verify account. This is to comply with an additional regulatory requirement for application KYC.

Accepted proof of identity (POI) documents

When applying and creating an account for State Of Cards™ you will need to verify your identity and adress.

When will the money reach my State Of Cards account

The actual time your bank transfer will take from the moment it is initiated to the moment it reaches your State Of Cards account depends on many factors

Verifying your identity

You need to verify your identity in order to use your State Of Cards™ account

Single Euro Payments Area (SEPA)

The European's domestic clearing scheme for simplifying the European banking transaction network and processing EUR payments within the SEPA region.

What if I forget my password?

If you have forgotten your password, just click the “Forgot your password” link in the authentication window and follow the instructions provided by your card provider

How do I use 3DS?

If you have not yet activated your card, you will be prompted to enter information that your card provider will use to confirm your identity

What is 3DS

3DS (also known as ‘Mastercard SecureCode’ Your card has been enrolled in Mastercard SecureCode (3DS)

Know Your Client (KYC)

Know Your Client (KYC) is a requirement that protects both financial institutions and their clients. Financial institutions are required to formally verify the identity of all clients and understand the purpose of trading, expected volumes and jurisdictions their clients will use.

Will I be charged for topping up by transfer?

If you add EUR from a bank domiciled in the Single Euro Payments Area (SEPA) using your EUR local details

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