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Complete this contact request form and we'll get back to you as soon as we can.

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Accepted proof of identity (POI) documents

When applying and creating an account for State Of Cards™ you will need to verify your identity and adress.

Am I affected by the bank account verification process?

If you are clients of State Of Cards™, then we need to verify account. This is to comply with an additional regulatory requirement for application KYC.

How to access your IBAN account

How to access your IBAN account

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SWIFT

SWIFT stands for Society for Worldwide Interbank Financial Telecommunications. Set up in 1973, it’s a member-owned cooperative that developed a communication platform to transmit secure financial transaction information between the financial institutions it represents.

How do I use 3DS?

If you have not yet activated your card, you will be prompted to enter information that your card provider will use to confirm your identity

I have not received my State Of Cards

Please double-check the expected delivery date for your card under the`Cards` section of the account

Know Your Client (KYC)

Know Your Client (KYC) is a requirement that protects both financial institutions and their clients. Financial institutions are required to formally verify the identity of all clients and understand the purpose of trading, expected volumes and jurisdictions their clients will use.

My balance hasn't been updated following a bank transfer

Due to compliance reasons, we’re unable to accept top-ups by transfer from certain sources

My State Of Card has been swallowed by an ATM

If this happens, please “Block my card” right away from within the ‘Cards’ section of your account

My State Of Cards is due to expire

You’ll find your card expiry date on your card

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