I made a deposit in the State Of Cards payment system using Bitcoin (BTC), but the funds were not credited to my account. What do I do?

Please contact our support team and provide them with the following information:

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I have topped up an account in the State Of Cards payment system, but the funds have not been received.

Please contact our support team. Provide the technicians with your User ID and payment confirmation. Specialists will be able to track your payment and find out at what stage the top up is.

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How can I verify my account?

To pass verification, you must provide the required documents.

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How do I change my contact phone number?

Please contact support, specialists will help you change your contact number. Please note that your question will be answered within 72 business hours.

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Why is a passport needed for verification, and not an ID document (identity card)?

Having an ID card (identity card) in your country is not enough to have an international bank account number (IBAN) - you need a passport for this. If your country does not have passports, then you need to issue an international passport.

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How long does it take to check documents?

It usually takes 72 working hours to verify documents.

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I want to change my email

If your account in the State Of Cards payment system is not verified, contact support and ask to deactivate your account.

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How can I correct a mistake in the questionnaire?

To correct your profile data, contact our support team by email and ask to reset your profile form so that you can fill in the correct information.

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How do I create an application for topping up my account in the State Of Cards payment system?

Please use the detailed instructions on how to top up an account in the State Of Cards payment system in various ways:

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Why is my account not active?

Your account will become active when the verification process of all your documents is complete. The verification result will be sent to you by e-mail.

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What is a criminal record clearing form?

A criminal record clearing form is the legal removal and deletion of a personal criminal record from the National Criminal Register.

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How can I register and verify minors?

Unfortunately, persons under the age of 18 cannot register with the State Of Cards payment system.

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Can I send my documents to support by email for verification?

Please note that all documents related to verification must be submitted in a specially designated section of your account in the State Of Cards payment system. You cannot send documents for verification neither via the support service or by e-mail.

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I'm having trouble setting my password.

Please note the following: When registering, use the most complex password with a length of at least 8 characters, which includes Latin letters (at least 1 uppercase and 1 lowercase), numbers and symbols (example of characters: + = & ^ % $ # @ !).

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How to access your IBAN account

How to access your IBAN account

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What is 3DS

3DS (also known as ‘Mastercard SecureCode’ Your card has been enrolled in Mastercard SecureCode (3DS)

Am I affected by the bank account verification process?

If you are clients of State Of Cards™, then we need to verify account. This is to comply with an additional regulatory requirement for application KYC.

When will the money reach my State Of Cards account

The actual time your bank transfer will take from the moment it is initiated to the moment it reaches your State Of Cards account depends on many factors

I have not received my State Of Cards

Please double-check the expected delivery date for your card under the`Cards` section of the account

Why was I charged a fee for my top-up?

Only loading channel to State Of Cards is bank transfer from your bank

How do I use 3DS?

If you have not yet activated your card, you will be prompted to enter information that your card provider will use to confirm your identity

What if I forget my password?

If you have forgotten your password, just click the “Forgot your password” link in the authentication window and follow the instructions provided by your card provider

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