Fees and Limits Schedule

When will the money reach my State Of Cards account

The actual time your bank transfer will take from the moment it is initiated to the moment it reaches your State Of Cards account depends on many factors

I have not received my State Of Cards

Please double-check the expected delivery date for your card under the`Cards` section of the account

Why was I charged a fee for my top-up?

Only loading channel to State Of Cards is bank transfer from your bank

How do I use 3DS?

If you have not yet activated your card, you will be prompted to enter information that your card provider will use to confirm your identity

What if I forget my password?

If you have forgotten your password, just click the “Forgot your password” link in the authentication window and follow the instructions provided by your card provider

Why is my top-up still pending?

My State Of Cards is due to expire

You’ll find your card expiry date on your card

My State Of Card has been damaged or lost / stolen

My balance hasn't been updated following a bank transfer

Due to compliance reasons, we’re unable to accept top-ups by transfer from certain sources