Question 1

How can I verify my account?

Accepted Answer

To pass verification, you must provide the required documents. Please note that all data in the documents provided must be filled in Latin. Make sure all four corners are clearly visible when scanning (copy, photo) the document. The document must be of good quality, easy to read, and all data must be clear. Such documents must contain the client's name, address and be no older than 2 months at the time of submission of the documents.

For proof of identity, provide a passport containing your photo and details in English.

Only customers from the following countries can be verified with a driver's license: Canada, United Kingdom, New Zealand and Australia.

Please provide one of the following documents to verify your address:

utility bill (water, electricity, gas); official document on wages from the employer; insurance statement; tax document; certificate of residence.

Question 2

How long does it take to check documents?

Accepted Answer

It usually takes 72 working hours to verify documents. But, due to the large volume of documents submitted for verification, this process may take longer. We ask you to be patient, the specialists of the verification department do their best to complete the verification of all documents as soon as possible. Verification takes place on a first come, first served basis. The result will be emailed to you.

Question 3

Can I send my documents to support by email for verification?

Accepted Answer

Please note that all documents related to verification must be submitted in a specially designated section of your account in the State Of Cards payment system. You cannot send documents for verification neither via the support service or by e-mail.

Question 4

Why is a passport needed for verification, and not an ID document (identity card)?

Accepted Answer

Having an ID card (identity card) in your country is not enough to have an international bank account number (IBAN) - you need a passport for this. If your country does not have passports, then you need to issue an international passport.

Question 5

I want to change my email

Accepted Answer

If your account in the State Of Cards payment system is not verified, contact support and ask to deactivate your account. After completely deleting your information, you will be able to register with the correct email address.

Keep in mind: if you have already passed verification using the mail you want to change, then you will not need to deactivate your account. Our specialists will change the email address in the already verified account. Please note that it may take 24-48 hours to process your support request.

Question 6

My name and surname in the profile are spelled incorrectly. How can I fix them?

Accepted Answer

Please don't worry about this. After successfully verifying your documents that you submitted for verification, all your incorrect personal information in your profile will be changed in accordance with the identity document that you submitted for verification.

Question 7

How do I change my contact phone number?

Accepted Answer

Please contact support, specialists will help you change your contact number. Please note that your question will be answered within 72 business hours.

Question 8

How do I create an application for topping up my account in the State Of Cards payment system?

Accepted Answer

Please use the detailed instructions on how to top up an account in the State Of Cards payment system in various ways:

through a bank in Europe (SEPA Transfer)
via bank card (Visa/Mastercard)
regular bank transfer (Bank Transfer)
cryptocurrency top up (Trading Desk)

Question 9

Why is my account not active?

Accepted Answer

Your account will become active when the verification process of all your documents is complete. The verification result will be sent to you by e-mail.

Question 10

I'm having trouble setting my password.

Accepted Answer

Please note the following:

When registering, use the most complex password with a length of at least 8 characters, which includes Latin letters (at least 1 uppercase and 1 lowercase), numbers and symbols (example of characters: + = & ^ % $ # @ !).

Question 11

How can I register and verify minors?

Accepted Answer

Unfortunately, persons under the age of 18 cannot register with the State Of Cards payment system. Only clients aged 18 and over are eligible to register in the system and undergo full verification.

Question 12

What is a criminal record clearing form?

Accepted Answer

A criminal record clearing form is the legal removal and deletion of a personal criminal record from the National Criminal Register.

Question 13

How can I correct a mistake in the questionnaire?

Accepted Answer

To correct your profile data, contact our support team by email and ask to reset your profile form so that you can fill in the correct information.

Question 14

I made a deposit in the Global Unit Pay payment system using Bitcoin (BTC), but the funds were not credited to my account. What do I do?

Accepted Answer

Please contact our support team and provide them with the following information:

BTC wallet number from which you sent funds. BTC wallet number to which you sent funds. BTC wallet number to which we can return funds in case of a system error. User ID. Screenshot from Blockchain confirming the sending of funds. Screenshot of the funds request form from your personal account.

Please note: before topping up the State Of Cards payment system account using cryptocurrencies, carefully study the top up instructions. If necessary, be prepared to provide documents confirming the origin of your personal funds.

Question 15

I have topped up an account in the State Of Cards payment system, but the funds have not been received.

Accepted Answer

Please contact our support team.

Provide the technicians with your User ID and payment confirmation. Specialists will be able to track your payment and find out at what stage the top up is.